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What we collect, how we use it, and what you can do about it.
Last updated: 9 September 2024
When you shop with us or create an account, we collect: your name, email address, phone number, delivery address, and payment details. We also collect basic browsing data — your IP address, browser type, and the pages you visit on our site. We collect only what we need to run your order and improve the site.
We use your data to process and deliver your orders, contact you about them if something comes up, and — if you've opted in — send you updates about new products and offers. We use browsing data to understand how the site is being used and to fix problems. We will never use your data for anything beyond those purposes without asking you first.
Our site uses cookies. They help us keep your basket working, remember your preferences, and understand how people use the site. You can turn cookies off in your browser settings. Some parts of the site may not work properly if you do.
We take reasonable steps to keep your data safe — including encrypted connections (HTTPS) and access controls on our systems. That said, no system is completely immune to risk. If you ever have concerns about the security of your account, get in touch and we'll act on it promptly.
We do not sell your data. We do not trade it or hand it to advertisers. We share your information only with the companies that help us fulfil your order — our payment processor and delivery partners — and only to the extent they need it to do their job.
Under UK GDPR, you have the right to: see the data we hold about you, ask us to correct anything that's wrong, ask us to delete your data (in most circumstances), and ask us to stop using it in certain ways. To exercise any of these rights, email us at info@bakhtarmarket.co.uk and we'll sort it.
We keep your data for as long as your account is active or as long as we need it to provide our service. We also keep certain records for longer where the law requires it — for example, financial records. When data is no longer needed, we delete it.
If we update this policy, the new version will appear on this page with a revised date at the top. We recommend checking back occasionally if you want to stay up to date.
For any privacy-related enquiries, please contact us at info@bakhtarmarket.co.uk
